PetMemorial Privacy Policy

Effective date: 13/07/2025

PetMemorial ("we", "our app and website", "the developer") is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, and protect your information when you use the PetMemorial mobile app or website.

Information We Collect

  • Information Provided by the User:
    • Name, email, and password (when creating an account).
    • Photos, pet data, messages, and memories you choose to share.
    • Payment information, if you purchase premium services. For in-app payments we use Google Play; for the website we use PayPal. We do not store bank or credit card details on our servers.
  • Information Collected Automatically:
    • Device and browser technical data (model, operating system version, browser type, anonymous identifiers).
    • App and website usage data (features used, errors, access times).

Use of Information

  • Create and manage your user account.
  • Allow posting, editing, and storing of your pets’ memories and data.
  • Process payments and purchases of premium services via Google Play or PayPal.
  • Improve the functionality and security of the app and website.
  • Provide technical support and respond to your requests.
  • Comply with legal and tax requirements.

Sharing Information

We do not share your personal information with third parties, except in the following cases:

  • Compliance with legal obligations or requests from competent authorities.
  • Strictly necessary service providers (such as cloud storage or analytics tools).
  • Payment processing: bank and card data are processed directly by Google Play (app) and PayPal (web); we do not receive or store that information.

Security

We adopt reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or destruction.

User Rights

  • Access, correct, or delete your personal data from your profile or by contacting us.
  • Request the deletion of your account and all your data at any time.

Children’s Privacy

PetMemorial is not directed at children under 13 years old and we do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us to remove it immediately.

Changes to This Policy

We may update this policy to reflect changes in our practices. We will notify you of any significant changes through the app, the website, or via email.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us at:

contacto@petmemorial.com.mx