Effective date: 6/08/2026
Welcome to PetMemorial. These Terms and Conditions govern access to, use of, and contracting of the services offered through the PetMemorial website, mobile application, and/or any other digital medium operated by PetMemorial.
By accessing, registering, creating an account, using PetMemorial, or purchasing any of its services, you agree to be bound by these Terms and Conditions. If you do not agree with them, you must refrain from using the platform.
PetMemorial is a service operated by Víctor Hugo Pérez Márquez, an individual with domicile in the state of Chihuahua, Mexico.
For any legal questions, inquiries, account deletion requests, privacy matters, or claims, you may contact us at:
PetMemorial is a digital platform that allows users to create online memorials for deceased pets, share memories, publish a photograph of the pet, write an epitaph, personalize the tribute, and receive a symbolic letter “from the rainbow.”
The platform may allow each tribute to be configured as public or private, according to the user’s choice when creating or editing it.
Some features may be available for free, on a limited basis, or as a preview, while others may require payment to unlock premium features, full content, or additional customization.
PetMemorial may only be used by adults, in accordance with the applicable laws of their country of residence, especially because payment options are available within the platform.
By using PetMemorial, the user declares that:
To access certain PetMemorial features, it may be necessary to create a user account.
The user is responsible for:
PetMemorial may reject registrations, suspend accounts, or cancel access when it detects false information, misuse, suspicious activity, breach of these Terms and Conditions, or any risk to the platform, other users, or third parties.
The user may upload, provide, or generate content within the platform, including, but not limited to:
The user declares and guarantees that:
The user retains ownership of their content. However, by publishing, uploading, or generating it on PetMemorial, the user grants PetMemorial a non-exclusive, limited, revocable license necessary to store, reproduce, display, process, technically adapt, and use such content solely for the purpose of operating the platform, providing the contracted service, displaying the tribute according to the selected settings, and maintaining the normal operation of PetMemorial.
PetMemorial may offer the generation of symbolic, emotional, or memorial letters “from the rainbow,” inspired by the information provided by the user about their pet.
The user acknowledges that these letters are intended for symbolic, emotional, and memorial purposes. They do not constitute psychological, medical, therapeutic, spiritual, legal, or professional advice of any kind.
The quality, length, tone, or content of the letter may vary depending on the information provided by the user, the selected language, service availability, and the technological tools used for its generation.
PetMemorial allows certain tributes to be configured as public or private.
The user is responsible for correctly choosing the visibility settings of each tribute. PetMemorial shall not be responsible for access, viewing, or dissemination of content when the user has configured the tribute as public.
When a tribute is public, other users or visitors may view it, share it, or interact with it according to the features available on the platform.
It is strictly prohibited to use PetMemorial to publish, transmit, store, or share content that:
It is also prohibited to:
PetMemorial reserves the right, at its sole discretion, to:
The user may request deletion of their account at any time, in accordance with the procedures available on the platform or by contacting the email address indicated above. Account deletion may result in loss of access to content, memorials, letters, customizations, and associated features.
Before requesting account deletion, the user must cancel any active subscription through Google Play, Apple / App Store, or PayPal, as applicable. Deleting a PetMemorial account does not automatically cancel subscription renewals managed by those payment providers.
PetMemorial may offer free features, previews, or limited access so that the user can learn about the platform before making a payment.
Tributes created through a free or preview-based option are temporary and are not intended to remain permanently available. The duration of the free access period will be communicated to the user within the platform.
Once the free or preview period ends, the tribute may lose certain features, be limited, unpublished, archived, or scheduled for deletion, unless the user activates a paid option before the applicable expiration date.
PetMemorial may send in-platform notices, notifications, or emails before the free period ends and before any permanent deletion, whenever technically and reasonably possible.
Some features, such as advanced tribute customization, full access to the symbolic “from the rainbow” letter, premium publication, decorative elements, or any other additional feature, may require payment.
PetMemorial may modify, expand, limit, or remove free or premium features at any time, while seeking to respect the rights acquired by users under the contracted service.
PetMemorial may offer paid services that provide access to premium features, including tribute customization, publication and maintenance of the online memorial, full access to the symbolic “from the rainbow” letter, and other features available within the platform.
New PetMemorial purchases may be offered through a monthly subscription with automatic renewal. The price, currency, billing frequency, included features, and applicable conditions will be displayed to the user before the subscription is confirmed.
A subscription provides premium access for one associated tribute while the subscription remains active or while an access period recognized by the applicable payment provider remains in effect.
A single account may retain tributes purchased under previous payment models while also maintaining a new subscription for another tribute. Tributes previously purchased through a one-time payment do not use or occupy the tribute slot included with a new subscription.
Tributes purchased under PetMemorial’s previous one-time payment model will retain the access, features, and rights granted at the time of purchase, in accordance with the conditions applicable when the purchase was completed.
PetMemorial will not require users to purchase a subscription in order to retain features previously obtained through a one-time payment. Such tributes may be internally identified as previous or legacy tributes.
Purchasing a new subscription will not automatically convert, replace, or modify any legacy tribute already associated with the user’s account.
The cancellation, expiration, suspension, payment failure, or termination of a new subscription will not affect tributes previously purchased through a one-time payment, unless the user requests deletion of their account or tribute, or violates these Terms and Conditions.
Each subscription allows the user to maintain one active subscription-based tribute, unless PetMemorial expressly states otherwise before the subscription is confirmed.
The user may associate the subscription with an eligible tribute through the options made available within the platform.
When this feature is available, the user may replace the tribute associated with the subscription once during each monthly subscription period. This replacement benefit does not accumulate and does not affect any legacy tributes associated with the account.
When a replacement is completed, the previous tribute will no longer be associated with the subscription and may be permanently deleted after the user provides express confirmation and reviews the information displayed before completing the replacement. This action will not affect any legacy tributes associated with the account.
PetMemorial subscriptions automatically renew at the end of each monthly billing period unless the user cancels automatic renewal before the next charge or the applicable payment provider establishes a different condition.
By purchasing a subscription, the user authorizes the applicable payment provider to process recurring charges using the payment method associated with the user’s account.
Subscription renewal and billing may be managed by:
The renewal price will be the price applicable to the subscribed plan and will be displayed to the user before the purchase is confirmed. Taxes, exchange rates, local currency, and other applicable charges may depend on the user’s country, the app store, the payment provider, and applicable law.
The user may cancel automatic renewal through the platform used to purchase the subscription.
Cancellation prevents future renewals and charges but does not automatically result in a refund for a period that has already been paid. The user may retain access until the end of the current paid period, subject to the rules of the applicable payment provider.
Deleting the application, signing out, or deleting a PetMemorial account does not automatically cancel a subscription managed by Google Play, Apple, or PayPal. The user is responsible for canceling automatic renewal through the platform used to purchase the subscription.
If a renewal payment cannot be processed, the applicable payment provider may make additional collection attempts or apply a billing recovery, grace, or suspension period in accordance with its own policies.
PetMemorial may send notifications, emails, or in-platform notices informing the user of the payment issue and requesting that the user update their payment method.
If the payment issue is not resolved, the tribute associated with the subscription may temporarily lose premium features, be paused, archived, limited, or scheduled for deletion after the recovery period communicated by PetMemorial.
Before permanent deletion, PetMemorial may provide additional notices and, when technically possible, offer the user a copy or backup of the tribute.
Any suspension, cancellation, or deletion related to a subscription will affect only the tribute associated with that subscription and will not affect legacy tributes previously purchased through a one-time payment.
When the applicable payment provider confirms a valid renewal, recovered payment, restored purchase, or subscription reactivation, PetMemorial may restore the premium features of the associated tribute.
Restoration is subject to validation of the transaction by PetMemorial and the applicable payment provider.
Payments in PetMemorial are processed by authorized third parties, depending on the channel used by the user:
PetMemorial does not store banking data or complete credit or debit card information on its own servers.
The user accepts that payment processing, purchase confirmation, and, where applicable, any refund request are also subject to the terms, conditions, timelines, validations, and policies of the corresponding payment provider.
PetMemorial may record purchase-related information, such as transaction identifiers, payment status, purchased product, purchase channel, date, currency, amount, payment provider, and technical data necessary to validate the operation and grant the corresponding access.
PetMemorial may evaluate refund requests on a case-by-case basis, in accordance with its internal policies, applicable law, and the rules of the payment provider used.
When payment is processed by third parties, such as Google Play, Apple / App Store, or PayPal, the refund process may additionally depend on the rules, timelines, validations, and policies of those platforms.
PetMemorial cannot guarantee approval of refunds when the final decision belongs to the external payment provider.
In the event of an approved refund, chargeback, revocation, or payment reversal, PetMemorial may suspend, limit, or remove access to the premium features associated with the corresponding transaction. Ordinary cancellation of automatic renewal does not, by itself, result in the immediate loss of access during a subscription period that has already been paid.
PetMemorial may use analytics, measurement, attribution, and event tracking tools to understand platform usage, improve the user experience, measure the performance of its advertising campaigns, and optimize its services.
These tools may record events related to the use of the platform, such as screen views, registration start and completion, tribute creation, preview views, interaction with unlock buttons, purchase process initiation, purchase confirmation, or other relevant actions within the platform.
This information may be used for operational, statistical, advertising, attribution, diagnostic, fraud prevention, service improvement, and campaign performance measurement purposes on platforms such as Meta, Google, Firebase, or other similar providers.
The processing of this information is carried out in accordance with the PetMemorial Privacy Policy, which forms a complementary part of these Terms and Conditions.
All rights to the PetMemorial platform, including but not limited to:
are owned by Víctor Hugo Pérez Márquez and/or their respective licensors, and are protected by applicable intellectual property laws.
Their reproduction, distribution, modification, public communication, reverse engineering, copying, extraction, unauthorized exploitation, or any use not expressly permitted by PetMemorial is prohibited.
PetMemorial is offered on an “as is” and “as available” basis.
PetMemorial does not guarantee that:
PetMemorial may carry out updates, improvements, maintenance, temporary suspensions, migrations, technical adjustments, or functional changes at any time, with or without prior notice, when necessary.
To the maximum extent permitted by applicable law, PetMemorial shall not be liable for:
The user acknowledges that they use the platform under their own responsibility.
PetMemorial may integrate with third-party services to operate properly, including payment processors, app stores, analytics services, attribution services, advertising services, hosting providers, notification systems, email services, diagnostic tools, and other technology providers.
The use of such services may be subject to the terms, conditions, and privacy policies of each provider. PetMemorial does not control and is not responsible for the decisions, policies, availability, or operation of such external services.
The processing of personal data is governed by the PetMemorial Privacy Policy, which forms a complementary part of these Terms and Conditions.
By using PetMemorial, the user acknowledges having read and accepted such Privacy Policy.
The Privacy Policy explains in greater detail what information may be collected, for what purposes it is used, how it is protected, with whom it may be shared, and what rights the user may exercise regarding their personal data.
PetMemorial may modify these Terms and Conditions at any time to reflect legal, operational, technical, commercial, product, payment, analytics, or platform functionality changes.
When changes are relevant, users will be notified through reasonable means, such as the app, website, email, or any other available method.
When necessary, PetMemorial may request that the user expressly accept a new version of these Terms and Conditions in order to continue using the platform.
Continued use of the platform after the effective date of the changes shall imply acceptance of the updated version, unless applicable law requires additional consent.
PetMemorial may terminate, suspend, or limit the user’s access to the service immediately when:
Termination does not extinguish those obligations that, by their nature, must survive, including provisions on intellectual property, limitation of liability, payments, refunds, privacy, applicable law, and jurisdiction.
These Terms and Conditions are governed by the applicable laws of Mexico, particularly the provisions applicable in the State of Chihuahua.
For any dispute arising from the interpretation, performance, or enforcement of these Terms and Conditions, the parties submit to the jurisdiction of the competent courts of the City of Chihuahua, Chihuahua, waiving any other jurisdiction that may correspond to them due to their present or future domicile.
For any questions, clarifications, exercise of rights, account deletion requests, privacy-related requests, support, payment matters, or claims, you may contact us at:
PetMemorial
Owner: Víctor Hugo Pérez Márquez